Alphacam Training Frequently Asked Questions

1. When are Alphacam training courses scheduled?
2. What is the class size for each course?
3. How do I register for a course?
4. Is anything provided for me during training?
5. What time does the course begin?
6. What is the fee for training? Are travel, meals and accommodation expenses included in the cost?
7. When should I book my travel accomodations?
8. Can the date and location of a course listed on the website change?
9. Where are training classes located?
10. I'm taking a course at the Charlotte office, which  hotel should I stay at?
11. I registered for a class but can no longer attend. How can I cancel my registration?
12. Will I receive a refund if I need to cancel my class?
13. What basic skills do I need to attend Alphacam training?



1. When are Alphacam training courses scheduled?

Alphacam training courses are scheduled throughout the year.  The schedule is subject to change. Click here to see the most current Alphacam training schedule.

To Top

2. What is the class size for each course?
 

Depending on location, attendance at any class is limited to a maximum of six to eight trainees to ensure that every trainee receives sufficient personal attention. 

To Top

3. How do I register for a course?

Training course reservations must be made online or using the official Alphacam Training Course form.  If you decide to use the training course form, please print the names of the intended trainee(s).  The form must be accompanied by payment in full for the cost of the reserved course(s). Named trainees booked on training courses may be substituted without notification free of charge.

To Top

4. Is anything provided for me during training?

Computers, software, and workbooks will be provided for the class while training in Charlotte, NC and Forest Lake, MN only.

Please bring your laptop if you plan to attend training in Carlsbad, CA or any regional course location. Software and workbooks will be provided for you.

To Top

5. What time does the course begin?

Courses run from 9:00 am promptly to 4:00 pm each day. Trainees are requested to arrive between 8:30am and 8:45am.

To Top

6. What is the fee for training? Are travel, meals and accommodation expenses included in the cost?

Training course fees for all scheduled Standard, Advanced and Specialty courses are listed on the course description page. Trainees are entirely responsible for all travel, meal and accommodation expenses.

To Top

7. When should I book my travel accomodations?

We recommend booking travel no sooner than 2 weeks prior to training. Classes are tentatively scheduled until a minimum of 3 students are confirmed.  Once the minimum class size has been reached, all those who have been tentatively scheduled will be sent a confirmation letter with exact dates, times, and locations of training, along with a map of the selected area facility.

To Top

8. Can the date and location of a course listed on the website change?

Schedules of dates and locations are subject to change, as we require a minimum of 3 students per course. The decision to cancel a class will be made approximately 2 weeks prior to the course.

To Top

9. Where are training classes located?

Alphacam Training Courses will be conducted at a Planit Solutions Inc. - Alphacam Training Facility located in Charlotte, NC, Forest Lake, Minnesota and Carlsbad, California.  Please refer to the provisional training schedule, which shows the training by date and location. The addresses of these Planit Solutions training facilities are:

To Top

10. I'm taking a course at the Charlotte office, which  hotel should I stay at?

In Charlotte, NC, Alphacam has a corporate rate with Sheraton Charlotte Airport, and Hyatt Place Charlotte Airport. All hotels are located close to our office as well as the Charlotte Douglas International Airport. Complete hotel information and phone numbers for your training location will be outlined in your confirmation package.  The confirmation package is sent via email after payment for the class has been received.

Please note: Hyatt Place Charlotte Airport has complimentary shuttle service to our facility and back. Sheraton Charlotte Airport does not offer shuttle service to our facility.

To Top

11. I registered for a class but can no longer attend. How can I cancel my registration?

All cancellations of training course reservations must be advised in writing by letter, fax, or email two weeks prior to the reserved training course commencement date to:

Planit Solutions Inc.
Attn: Alphacam training
3800 Palisades Drive
Tuscaloosa, AL  35405
Phone: (800) 461-2015     Fax: (704)973-9762
E-Mail Address: training@planitsolutions.com


To Top

12. Will I receive a refund if I need to cancel my class?

Planit Solutions Inc. - Alphacam reserves the right to retain 50% of the fees paid for any reserved training course place(s) where notice of cancellation is not received as described above.  Where a trainee fails to attend the entire payment is forfeited.


To Top

13. What basic skills do I need to attend Alphacam training?

Basic skills to attend Alphacam training include:

Hardware Skills
• Basic computer skills applicable to simple computer operation.
• The layout of the standard keyboard and the location and use of the following keys:
 Tab, Delete, Backspace, Esc, Alt and Ctrl keys, the number keypad and keys associated with the basic math functions such as add, subtract, multiply and divide.
• How to use a mouse and its buttons, the mouse pointer and the proper way to position the pointer on the screen for selecting or windowing a selection box.
• The terminology used in relation to the mouse such as click and double click, drag and drop, cut and paste, and move and copy, and the ability to perform such tasks with the mouse.

Software Skills
Alphacam runs only in Microsoft Windows 32/bit operating environments, such as Windows XP®, Windows Vista® and Windows 7®.   Every prospective trainee must be familiar with the use of the Windows interface. This familiarity must include:
• The location and use of the Start Menu, Taskbar, and application icons.
• How to open an application, minimize it to the Taskbar and maximize it from the Taskbar.
• How to start an application from a shortcut or from the Start menu.
• How to start Microsoft Windows Explorer® and use it to manage and find the files and folders on the computer.
• How to set options to show or hide the three-letter filename extensions.
• How to copy a file to a floppy disc and from the floppy to the correct path on the hard drive.

Machine Tool Skills
All trainees must have a basic working knowledge of their CNC machine tool and its control unit such as: the loading of programs, the setting of tool lengths and offset registers, and so on.

 
Students, who do not possess the minimum requirements as described above, would struggle to keep pace with the practical application portion of the training. This will frustrate the other students attending the course who do possess such competence.  Progress in the class would inevitably be reduced by the inability of an unqualified student to keep up with the pace of our courses.  Accordingly, we will not accept students into training courses who do not meet the prerequisites for the class.

Any individual, who arrives for training and does not possess these prerequisite skills and knowledge, will not be permitted to attend the training and the payment made for the course will be forfeited.

To Top


<< Back to Alphacam Training